In today’s times, water purifiers are an indispensable home essential that everyone must invest in. Just like in the case of every other home appliance, there is a lot of maintenance that goes into ensuring that your water purifier works effectively for years to come.
That is where the Annual Maintenance Contract (AMC) comes into the picture. The AMC ensures that you can have peace of mind knowing that you enjoy a hassle-free keep-up for your water purifier.
Now the most common concern when it comes to AMC amongst homeowners is whether to choose the manufacturer ones or the ones offered by third parties. Both have their own sets of pros and cons. Read as we let you know the advantages and disadvantages of each of them so that you can make an informed decision.
Manufacturer AMC Vs. Third Party Provider AMC
Manufacturer AMC is the service provided by the water purifier company itself from whom you buy the water purifier. On the other hand, a third-party AMC, like the name suggests, is the AMC service provided by a third party. Here are some of the factors that will help you choose between these two:
- Knowledge About the Model
Since the product is produced by them, they have a detailed understanding of the model. This means that you can expect prompt service. For example, the experts at AO Smith have years of experience and expertise in handling AO Smith water purifier issues. They are more familiar with the product than a third-party provider would be.
- Genuine Parts
You don’t have to worry about fake spare parts if you choose to go ahead with a manufacturer’s AMC. For example, brands like AO Smith provide a comprehensive AMC service that covers genuine spare part replacement in case there is any issue with your water purifier. With a manufacturer’s AMC, you can typically enjoy cleaning visits, repair visits, spare part replacement and filter replacements.
- Warranty
If you choose a manufacturer’s AMC, then it generally involves a lot of perks like free annual filter replacement, free tank cleaning, etc. This is because these services are covered under the warranty that the manufacturer provides. For example, AO Smith provides a comprehensive 1-year warranty on its water purifiers that covers filter replacements and many other services.
- Customer Support
You can enjoy strong customer support and prompt help if you choose a manufacturer’s AMC. This is not generally the case if you choose a third-party provider. This is because if you choose a reputable water purifier brand, then they have a dedicated team of experts and technicians who aim to ensure that you have a smooth and fuss-free experience using your new water purifier.
- Cost
Generally, manufacturers’ AMC has a higher cost in comparison to those by third parties. This is because a manufacturer’s AMC provides guaranteed service quality. However, note that in the long run, manufacturers’ AMC prove to be cost-effective as they ensure that your water purifiers stand the test of time.
- Flexibility
Typically, manufacturers’ AMC doesn’t provide you with the same high flexibility when it comes to personalisation and bundling up services as third-party providers. However, note that if you choose a brand like AO Smith, then you can enjoy a wide range of services at an affordable price. Get in touch with their folks today to get more information about their warranty and AMC services.
The Final Verdict
The best choice between a manufacturer AMC or a third party one depends on your individual needs and preferences. If you want a potential warranty extension, genuine spare part replacement by a certified technician, a strong customer support network, etc., then hands down you must opt for the manufacturer’s AMC. On the other hand, if you want more flexibility and have a budget restraint, then you can consider checking out AMCs provided by third-party providers.
Investing in the right AMC is crucial if you want to extend the lifespan of your new water purifier. We recommend that you do your own research, compare the prices, see what an AMC includes and choose an option that best suits your requirements and budget.